An incident management process is an essential thing especially for a company that follows an ITSM framework. While we can all agree that incidents should be discovered and resolved immediately, IT companies should also track and analyze incidents as part of a continual improvement process.
Microsoft System Center Service Manager 2016 can help your organization manage incidents and problems by implementing and automating help desk ticketing processes. Through this, processes comply with the best practices that are described in the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL).
SCSM provides self-service experiences and when connected to other products in the System Center suite such as Orchestrator and Configuration Manager, Service Manager also provides a robust platform for automating business and IT processes.
Feata Technologies delivers an innovative approach to ITSM where business process and agility coincides together. Our delivery of System Center Service Manager can help you take advantage of what it can provide to your organization.